"We were only allowed 120 percent credit toward future concerts, not refunds.". Then over night, we lost our jobs and the shows were all cancelled. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. So is Amazon, but they can cancel orders and issue refunds. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? However, if it's not in your name you can't get this done. Under normal circumstances, these processes are manageable. Fans outside of North America are defaulted to a refund. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Never Will I Buy From Stub Hub Again. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. On or about May 3, 2021, Defendant announced that it would provide Eligible Your email address will not be published. Help us improve this article with your feedback. Your service is terrible and not worth the fee. >> PRETTY UNFAIR. to see the game on TV? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. StubHub is offering the retroactive refunds now because the live events industry is opening back up. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I purchased a Citi field parking pass for Mets opening day. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I am traveling today from Mexico to Madridfor what? 4. No Wonder I See Horrible Complaints. i have attached the information from the venue. View SeatGeek . I have been attempting to contact you several times regarding ticket order #553613638. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Honor yours. 2023 The Hollywood Reporter, LLC. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Can you explain to me how I can still use the credit that I was issued? Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Dworsky says he hopes she'll intervene. Others were postponed. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Ticketmaster, for example, states that if an event is . Checked my status for my refund on two events. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. We will process the refund to your original payment method within 5 days. People have to make mistakes all the time and this was a mistake. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. i have attached the information from the venue. Immediately called StubHub customer service. You can get a refund from StubHub by calling their customer service line. April 1, 2020 THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. This will now be our default option in Canada and in the US. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. If my ticket was valid I WOULD HAVE USED IT. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. When you mess up, that's your problem not stubhubs and not the original sellers. Analytical cookies are used to understand how visitors interact with the website. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. (Not to be confused with a free alcohol section which would have been great). Called back for refund. If any of these tragic events occur, you will be eligible for a refund. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Stubhub STOLE THE MONEY FROM ME!!!!! BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Combined with viagogo, we now span 90+ countries around the world. Once we have clear actionable next steps, we will be sure to notify our fans via email! They sold me 2 non-existing tickets and even admitted it by email. You also have the option to opt-out of these cookies. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Or choose from the following popular destinations. Decide on a ticket price and how you will be repaid. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Necessary cookies are absolutely essential for the website to function properly. Stubhub stole $770 from. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Tons of others with stub hub purchases were going through the same thing. I will be filing a formal complaint and will NEVER use stubhub again. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. NOPE. StubHub is taking a lot heat over the policy. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. The potential loss of revenue facing Live. Keep asking to speak to someone higher! them this was wrong and deceitful and did not get off the phone until they refunded my money. I wish I had read this before buying. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I selected a particular date for a Broadway show. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). They explained to us the person who registered the wristband could show up to the event and claim they lost it. We also use third-party cookies that help us analyze and understand how you use this website. All of our tickets were void, fakes, frauds. That is a great question. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. This is so wrong in so many ways yet I don't have a leg to stand on. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. We are changing the way you register and sign-in to the StubHub Community. This is ridiculous never using them again. Never Again. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I was told at the door stub hub does this frequently. Cops said to all the r maiming people that we would get our refunds back! I contacted Stubhub and they refused to refund my money. How do I get my money back? StubHub changed its fine print on March 25, offering most customers just a credit. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Also, awfully bold of them to assume I would want to purchase through them again. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Site says venue will honor original ticket but when i click on view tickets nothing there! I am quite dissappointed. View Levi's Stadium Ticketback Terms. I requested refund now, but they didn't reply me yet. The refund will typically process within 5 to 8 business days. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Required fields are marked *. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Was there fraudulent activity with my tickets ? Even though I didn't get a reprint it was still great. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I got real sick and cannot go to the concert I need to possibly get reimbursed please. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Now you gave them no time to sell again. They still charged me fully for a canceled ticket transaction. Had I known seller didn't have tix I never would've purchased. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. All of our tickets were void, fakes, frauds. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. You aren't supposed to dispute charges because you changed your mind. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub itself admitted no wrongdoing in the settlement. You will receive an email with instructions on how to receive your refund. Terrible customer service. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I will NEVER use Stubhub again. Explain your scenario, and provide any applicable evidence. My tickets were 100% real. They said outta luck. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. As a marketplace, we act as an intermediary for buyers and sellers. Never use stubhub again. I would like to receive a refund. Hi Joan. while we were at work. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. For $2400 this is pure BS and will not stand. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. while we were at work. Said cancellation was glitch. This evening I was on Stubhub looking for Lakers tickets for January 2016. Problem is, I'd be wearing the "lost" one and would then be denied entry. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Money down the drain. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Who should shoulder those cancellation costs? Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Sams Club vs. Costco Which One is Better for You? I went to Barclays Center for the Chris Brown Party Tour yesterday. How is this legal for them to keep MY money? "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. You still ended up with my money, and I never received any value for that. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. All Rights Reserved. Called back for refund. Did you find it helpful? Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. We were so upset. Current Ticket Policies: Subject to Change*. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Obviously the concert was canceled and I would like my money refunded. I will never use StubHub again. I would like a refund!!! I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. You will enter your community username and new password and done! They charged my account even after I transaction. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. And if you work in corporate you know that everyone has a boss except the CEO. 01-24-2022 11:26 AM. . Its a bull. StubHub will contact you as soon as possible. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. We are changing the way you register and sign-in to the StubHub Community. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. How come they can't control that?!! We're not refunding money at this point,'" Cormier said. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Awful company that I hope fails soon. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Still haven't received refund. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." I notified a chat type person immediately to tell her I made a mistake. If you want your refunds, go through your credit card companies or banks. the issue is on her radar and anyone affected should file a complaint with her office. Tap Tickets in the navigation bar at the bottom. These cookies track visitors across websites and collect information to provide customized ads. Stubhub did refund, but plans are ruined last minute. Overall awful experience with only one of four tickets received for $500. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. We lost the concert for that. But by the end of March, refunds were suddenly gone. I don't want a damn coupon, I want my money back! Major League baseball canceled the game and StubHub changed its policy. We wasted our night , took off of work and lost our ticket money. However you may visit Settings to provide a controlled consent. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Very disappointed. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. The buyer gets refunded fine, but why I am being charged their refund? 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. View Ticketmaster Refund Policy. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I do not want someone to buy my tickets without the same disclosure available. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue.
What Happened To New Hope Church,
Mango Farm For Sale Costa Rica,
Thesis Statement About Pandemic Example,
Pretentiousness Crossword Clue 4 3 6,
John B Wells Wife,
Articles S